How can we help?
Quick answers below. Still stuck? Email support@okayzy.com and a real person will reply.
Who can see my location?
Only the people in the Circles you've joined, while sharing is on. Each Circle has a "Who can see you" screen listing exactly who and at what detail.
How do I pause sharing?
Use the sharing switch on a Circle's home screen. Your Circle stops seeing where you are until you switch it back on.
I'm not getting arrival alerts. What should I check?
Make sure the person arriving has location set to "Allow all the time" (Android) or "Always" (iPhone), precise location turned on, and notifications allowed for Okayzy. On Android, also set Okayzy's battery use to "Unrestricted". Alerts arrive about 30 seconds after the crossing, so people arriving together get one note.
Can I add someone who doesn't have a phone?
Yes, for medicine reminders. In a Family Circle you can add a person you care for, like a toddler or a grandparent, and set reminders that go to their carers.
Does SOS call emergency services?
No. SOS alerts everyone in your Circle with your live location. In an emergency, call 112 or your local emergency number first.
I reinstalled the app and my old chats are gone.
Chat is stored on your phone, not on our servers, so a reinstall starts fresh. Messages from the last 72 hours are fetched again; older ones can't be restored.
Is Okayzy free?
Yes, completely free during the beta.
How do I delete my account?
From the app in a few taps. See the steps on the delete account page. Delete your account →